Your Chromebook may be repaired for free if it’s still under warranty, or if the black screen issue is due to a factory/production defect. Moderate chassis/casing damage (impacting two or more parts of the device) Tier 3: 100. Chromebooks are laptops that run Chrome OSthe fast, simple and secure operating system built by Google. ASUS - Chromebook Detachable CM3 10.5 Touch-Screen Chromebook - ARM Cortex. Contact your device manufacturer for more support and troubleshooting options. ASUS Chromebook Detachable CM3 features a solid Mineral Grey aluminum. Before you do that, however, try resetting your Chromebook using a recovery drive (this will erase your apps and settings). You may have to replace your Chromebook’s hard drive if it comes on but fails to load Chrome OS. If you’re able to access Chrome OS on the external monitor but your Chromebook’s built-in screen remains black, visit a nearby computer repair store to have the screen checked for hardware damage.Ī broken hard drive could also be the root cause of the black screen issue. To be sure, connect your Chromebook to an external monitor. 2 Year Warranty: If more than 1 dead pixels, any bright spots, any lines appear or if the screen goes dark during the warranty period, we will send a. Your Chromebook’s screen might be damaged if none of these troubleshooting tricks resolve the problem. Bring Your Chromebook’s Screen Back to Life To reset a non-battery-powered Chromebook, unplug and reconnect its power cable, then turn on the device.Ĭheck out this Chromebook Help Center tutorial for more device-specific steps on resetting a Chromebook’s hardware. Some Chromebooks with removable batteries can be reset by removing and re-inserting the battery.
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